WATER MAIN BREAK: BOULDER CREEK - WATER RESTORED & BOIL WATER NOTICE LIFTED
4/22/2024 (11 AM Update)
The Boil water notice has been lifted. It is no longer necessary for all affected by the Boulder Creek water main break to boil tap water or consume bottled water.
The lifted Boil Water Notice can be viewed here.
Thank you for your patience through this water emergency.
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4/20/24 (8:30 PM Evening Update)
Water has been restored to all customers affected by the emergency main break that occurred Wednesday (4/17).
Please remember to flush an outside line for 1-2 minutes to release entrapped air or sediment. This can be done by running an outside hose spigot.
Thanks again to our hard-working staff who were dedicated to resolving these issues over the past 96 hours.
If you are experiencing low pressure or do not have water, please contact 831-338-2153.
If you are in a Boil Water zone, you will be hand-delivered a notice of Boil Water cancellation once it is lifted.
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4/20/24 (6 PM Evening Update)
Water has been restored to a majority of customers affected by the emergency main break that occurred Wednesday (4/17).
Staff are in the process of recharging the line at Pine Street for an isolated group of customers affected by a 2-inch main break. An update will be posted once all customer’s water has been restored.
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4/20/24 (9 AM Morning Update)
Water was restored to most customers overnight. Isolated areas, including Pine Street, remain without water service. If you are experiencing a water outage, please call (831) 338-2153 and leave your address on the recording. Someone will return your message today.
If you are in a Boil Water Notice zone, you will be hand-delivered a notice of Boil Water Notice cancellation once the notice is lifted.
Please remember to flush an outside line for 1-2 minutes to release entrapped air or sediment. This can be done by running an outside hose spigot.
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4/19/24 (10:30 PM)
Water Main Break Update: Repairs are complete and water service has been restored to all affected customers. Thank you for your patience while crews worked around-the-clock on complex repairs to an aging water main.
If you are in a Boil Water Notice zone, you will be hand-delivered a notice of Boil Water Notice cancellation once the notice is lifted.
Please remember to flush an outside line for 1-2 minutes to release entrapped air or sediment. This can be done by running an outside hose spigot.
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4/19/24 (5 PM)
Water Main Break Update: Crews briefly restored water service this afternoon, however, when the mainline was repressurized, it broke again. SLVWD staff and the contractor for the pipeline replacement project will be working in shifts to complete repairs this weekend.
Approximately 200 customers are affected by this water outage. SLVWD will provide twice daily updates on social media at 11 a.m. and 4 p.m. until repairs are complete.
A fill station is available for affected customers at 13060 Highway 9 in Boulder Creek. Please bring clean containers. The station is open 24 hours a day.
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4/19/24 (11 AM)
Water Main Break Update: Due to unseen complications the repair has taken longer than anticipated. Crews have been on-site around the clock since the main break occurred on Wednesday (4/17). We appreciate everyone's continued patience.
Crews are in the process of final repairs.
The estimated time of repair is 5 PM.
Updates will be posted as more information is available.
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4/18/24 (2 PM)
Water Main Break Update: A decades-old water main in downtown Boulder Creek that was weeks away from replacement failed twice on Wednesday, resulting in a water outage for many customers. Crews worked through the night and now anticipate all affected customers will be back in water by late Thursday.
Less than 200 District customers were issued boil water notices because of the water main breaks. Impacted customers were hand-delivered a boil water notice and will receive a second hand-delivered notice when water service is restored. The affected area is isolated to downtown Boulder Creek including the following neighborhood streets: Azalea Ave, Big Basin Way, Boulder St, Harmon St, Hazel Ave, Hillside Terrace, Laurel St, Lomond St, Oak St, Pine St, Redwood Ave and parts of Highway 9. All homes that were affected received hand-delivered notices, if you did not receive a notice, you were not affected.
The Boil Water Notice (4/17/24) can be reviewed here.
The water service disruption occurred on an aged water main that is in the process of being replaced. The Lyon & Big Steel Zone Pipeline Improvement Project replaces 12,000 feet of undersized water main, starting from Lyon Tank, located off Madrone Drive in Boulder Creek. The new pipeline will run down Highway 236 to Boulder Creek, where it will follow Lomond Street to Irwin Way, where it will connect to the District's backbone water distribution main.
The 12-inch pipeline, made of high-strength, long-lasting iron, will greatly improve the flow of water needed for firefighting and customer use. Additionally, the increased capacity will allow the District to move a greater volume of water from one end of the Valley to the other as needed to ensure a more reliable water supply for customers.
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4/18/24
The District crews are on site repairing multiple water main joint failures. Due to the initial break at HWY 9 & Lomond Street, pressure changes in the system caused other joints along the water main to fail. Crews continue to work to restore water.
Estimated Time of Repair: 5 PM
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4/17/24
At 8 PM, the Water Main Break repair is ongoing. Crews will be working through the night to restore water.
Estimated Time of Repair: 4-6 hours.
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4/17/24
At 2:30 PM, the Water Main Break was isolated to downtown Boulder Creek including, but not limited to, the following streets: AZALEA AVE, BIG BASIN WAY, BOULDER ST, HARMON ST, HAZEL AVE, HILLSIDE TERRACE, LAUREL ST, LOMOND ST, OAK ST, PINE ST, REDWOOD AVE AND PARTS OF HWY 9.
Estimated Time of Repair: 7 PM.
A water fill station is being provided at the District's operations building in downtown Boulder Creek - 13057 Hwy 9.
Once water is restored, please remember to flush any outside lines for 1-2 minutes to release any trapped air or sediment.
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4/17/24
WATER MAIN BREAK (11:00AM) - Boulder Creek affecting the following areas: South Brookdale to North Boulder Creek.
Estimated Time of Repair: Unknown. This alert will be updated as information is available.
Once water is restored, please remember to flush any outside lines for 1-2 minutes to release any trapped air or sediment.