Customer Service

SLVWD front counter area to public access, has been CLOSED beginning Tuesday March 17, 2020 and until further notice. Click here for the full notice for alternative means for service.


SLVWD’s Customer Services Department is committed to providing excellent customer service. Our knowledgeable and friendly staff will make every effort to be highly responsive to your questions, concerns and comments. Many questions and requests can be serviced through this website for customer convenience. 

If you are unable to find the answer or information that you require please contact our Customer Service team. 

To report a water emergency, still call 831-338-2153 and your call will be forwarded to the answering service that can reach our on-call staff.

Office location: 13060 Hwy 9, Boulder Creek, CA 95006
Office hours: 9:00 am to 12:00 pm and 1:00 pm to 4:00 pm Monday – Friday (closed during lunch) and closed major holidays. 
Office phone number: (831) 338-2153, after hours emergency calls will transfer to the answering service that can get your emergency to our on-call staff.