Novel Coronavirus (COVID-19) Updated 03/24/2020

Novel Coronavirus (COVID-19) Update

COVID-19 and SLV Water – 03/24/2020

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Customers of the San Lorenzo Valley Water District:

The San Lorenzo Valley Water District would like to assure customers that the District’s tap water remains safe to drink during the COVID-19 pandemic. 

The District routinely monitors for bacteria in the distribution system to ensure that water delivered to customers is free of disease-causing agents. Other parameters, including temperature, pH, turbidity, chlorine residual, electrical conductivity, lead and copper, corrosion indices and disinfection byproducts, are monitored to alert operators about changing water quality conditions and avert potential problems.

California’s comprehensive safe drinking water standards require a multistep treatment process that includes filtration and disinfection for all surface water. This process is designed to remove and kill viruses, including coronaviruses such as COVID-19, as well as bacteria and other pathogens. COVID-19 is transmitted person to person, not through water, according to the Centers for Disease Control and Prevention.

The District also utilizes groundwater sources (wells) for approximately 50% of our water supply.  These wells were designed according to state standards, which requires that these wells maintain protective physical measures, including soil barriers, to ensure that water sources are protected from pathogens, including viruses and bacteria. In addition, chlorine is injected at all groundwater sources to disinfect viruses and bacteria that might find their way into the water.

To ensure adequate staffing to provide this essential service the District has taken steps to protect staff’s health and comply with social distancing requirements.  Field staffing has been split into several teams to provide several layers of staffing in the event staff members become ill. A percentage of staff in each department are working from home to ensure critical functions of the District are maintained at all times.  To help reduce the potential for exposure to the COVID-19 viruses the front office counter has been closed to the public. Payments can be made online, via phone, mail or at a District drop box. Payment drop boxes are being maintained for customer payments. Drop boxes are located at Kirby Water Treatment (195 Kirby St. Felton) & SLVWD Admin. (13060 Hwy 9 Boulder Creek).

As residents are sheltering at home, the District is sensitive to the possibility that customer’s may experience difficulty paying bills. At this time the District has suspended all late fees and water turn offs for non-payment. The Board of Directors have directed staff to develop a policy dealing with bill payment with this sensitivity in mind.  We ask that if you are not able to pay your bill to contact the District, as communication of this matter is important. 

There are several ways to contact the District, through the website ( telephone (831-338-2153) and email ( We are open during regular business hours (9am – 4pm, Monday – Friday, closed during lunch).  As always, emergencies can be reported 24 hours a day, seven days a week, simply call the regular number and select option 3.

Novel Coronavirus (COVID-19) Update


Front counter area closed to public access - In connection with the Order of the Health Officer of the County of Santa Cruz, to help reduce the potential for exposure to the COVID-19 (coronavirus) SLVWD front counter area to public access, has been CLOSED beginning Tuesday March 17, 2020 and until further notice. Click here for the full notice for alternative means for service.


Novel Coronavirus (COVID-19) Update


San Lorenzo Valley Water District tap water is safe from Coronavirus


The spread of coronavirus (COVID-19) has not affected San Lorenzo Valley Water District’s drinking water supply.  Based on current evidence, the risk to water supplies is low. 

The EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens, such as viruses from contaminating drinking water.  COVID-19 is a type of virus that is particularly susceptible to disinfection.  Standard treatment and chlorine disinfection processes that the SLVWD uses are expected to be effective in disinfecting the COVID-19 virus.

The SLVWD continuously monitors and tests drinking water.  SLVWD water always meets or exceeds state and federal regulations that safeguard public health.

If you have any additional questions about your water quality, please contact Nate Gillespie, Water Treatment and Systems Supervisor at (831)216-9019, or


The San Lorenzo Valley Water District continues to monitor the outbreak of Novel Coronavirus (COVID-19), we want to reassure our community that this virus is not impacting the safety of your drinking water, or our ability to supply water in the San Lorenzo Valley. The District is implementing strategies to protect the health of our community and ensure continuity of operations in response to guidance from the Public Health Department regarding COVID-19.

To protect the health and safety of our employees and others while serving our customers, please do not enter our offices if you or someone in your household:

(1) has symptoms of coronavirus (COVID-19), including the flu or cough,
(2) has traveled or been in close contact with someone who has travelled to a high-risk country as identified by the US Centers for Disease Control in the last 14 days or
(3) has been informed by public health officials or health care providers that you are suspected of or confirmed to have COVID-19.

Overall, customers are encouraged to make their payments online. To make a Quick Payment online all you need is your account number, last name on the account, and a credit card. Customers that have an online account created also have the option to pay by e-check.

We are happy to assist you by phone, email, or online.


To learn more about COVID-19 and to stay updated with the latest news and information, visit the Santa Cruz County Public Health’s comprehensive information at:

Visit the Center for Disease Control and Prevention (CDC) website,
Get email updates from the CDC by subscribing at
You can also call 2-1-1 to speak to someone if you have general questions.