Past Due Policy

Given the COVID-19 pandemic, the District has temporarily SUSPENDED PAST DUE LATE FEES & SHUT-OFFS until further notice. Past due messaging will still appear on bills, if applicable. It is recommended customers continue to make regular payments if they are able to. If you cannot, you can still contact Customer Service to set-up a payment plan. 

Please click here to read the District's full Utility Billing Policy. This will include information on billing procedures, past due fees, discontinuance of water service for non-payment, and more.

Services are billed monthly and are due and payable 21 days after billing date.

Click here for Quick Facts about the new Utility Billing Policy changes effective 2/1/2020.

This is a timeline example for a bill through the discontinuance of water service process. This is only an example, exact dates will vary each month based on weekends, holidays etc. Review any notices closely for effective dates. This should help illustrate how multiple bills would come out before a customer has water service discontinued for non-payment.

DAYACTION
1

First Bill Mailed

22

First Bill Due

23

Courtesy IVR Past Due Reminder (customer must sign up for this feature)

31

$10 Late Fee charged

31

Second Bill sent with Past Due Balance and Fees

52

Second Bill is Due

60

Third Bill sent with Past Due Balance and Fees

70

Formal Discontinuance of Service Notice Sent via Mail, Phone, or E-mail

80

Final Discontinuance of Service Notice via Physical Tag, $25 Penalty charged. 

81

Third Bill is Due

85

Discontinuance of Water Service, $40 Penalty charged.

90Fourth Bill sent with Past Due Balance and Fees

If you are having difficulty paying your bill, please contact Customer Service to discuss payment arrangements to avoid discontinuance of service.

To help avoid late fees, it is recommended to sign up for the Past Due Notification system, click here.

If you received a Notice of Service Discontinuance for a past due balance, be sure your payment is received by the notice due date to avoid potential Discontinuance of Service.

If your water has been turned off, be sure your payment is received by 5:00 p.m. AND contact Customer Service Staff to notify of your payment to ensure same day turn on.

After hour turn ons are available after 5pm, holidays and weekends for $100. If it is after hours, call 831-338-2153 and the answering service will get you in touch with an after hours technician. An adult associated with the property will need to sign a form acknowledging the fee.