Past Due Policy

The District is beginning the late fees as part of the past due process. This is a way to encourage customers that can pay, to try and keep their accounts current. Those that are experiencing financial difficulty can contact Customer Service to discuss payment plan options. Please note new updates to the utility billing policy only allows accounts to be held in the owner's name.

Please click here to read the District's full Utility Billing Policy. This will include information on billing procedures, past due fees, collections and more.

Services are billed monthly and are due and payable 21 days after billing date.

This is a timeline example for a bill through the discontinuance of water service process. This is only an example, exact dates will vary each month based on weekends, holidays etc. Review any notices closely for effective dates. This should help illustrate how multiple bills would come out before a customer has water service discontinued for non-payment.

DAYACTION
1

First Bill Mailed

22

First Bill Due

23

Courtesy IVR Past Due Reminder (customer must sign up for this feature)

31

$10 Late Fee charged

31

Second Bill sent with Past Due Balance and Fees

  
  
  
  
  
  
  

If you are having difficulty paying your bill, please contact Customer Service to discuss payment arrangements to avoid discontinuance of service. You can also visit our Income Assistance Program page for more local resources.

To help avoid late fees, it is recommended to sign up for the Past Due Notification system, click here.