A water service account with SLVWD may be opened either by telephoning the District's Customer Service Office at (831) 338-2153, or by coming in to the District Office at 13060 Highway 9, Boulder Creek, CA during business hours (8 a.m.-5 p.m., Mon.-Fri.)

All accounts are maintained in the legal property owner's name. Please have the date that title transferred available since that is the date that will be used to transfer billing. Due to the fact that many things can potentially change during the property's transfer, we cannot take this information in advance.

Property owners can request that their tenants receive the water bills. An "Owner's Authorization Form" must be signed by the property owner, which will allow the District to add the tenant's name to the mailing address for the bill and send the bill directly to the tenant. Duplicate second notices can be sent to either the owner or the tenant, however, the property owner is ultimately responsible for all water bills.

Each residential applicant for water service shall be required to place on reserve with the District an account security deposit of $75.00. After six (6) consecutive regular scheduled payments, the District will refund said account security deposit held on reserve, providing the customer's water service has not been turned off or disconnected for non-payment or violation of other District rules and regulations. Account security deposits shall automatically be applied back to the customer's account on the seventh (7) regularly scheduled billing period, or upon account closure, whichever occurs first.

In lieu of the aforementioned deposit an applicant may establish credit worthiness by any of the following and has returned the signed application and $20.00 establishment charge to the District within the three week period noted on the service application.

a. written correspondence from another utility service attesting to credit
worthiness based upon at least one (1) year of continuous service

b. another active account with the District in good standing for one (1)
year of continuous service

c. an acceptable credit report from a private credit reporting agency.
Acceptable report shall contain at least two (2) active accounts and no
account past due sixty (60) days during the previous one (1) year period.

To insure continuous service, please remit your payment with the signed application before the three week deadline noted on your service application.