Have you received my payment?

To find out if SLVWD has received your payment, stop by our office located at 13060 Hwy 9 Boulder Creek, or call (831) 338-2153 Monday through Friday, 8:00 a.m. - 5:00 p.m.

Can I get an extension on my past due bill?

In many cases SLVWD can work out payment arrangements for customers. Please call (831) 338-2153 Monday through Friday, 8:00 a.m. - 5:00 p.m. to speak to a customer service representative.

Do you accept credit card payments?

Not at this time.

I had a high bill because of a leak; can I get an adjustment?

Yes. SLVWD's District Ordinance No.102 provides a one-time leak adjustment per account, applied to one billing period. To apply for a one-time leak adjustment, please submit your written request and proof of repairs to our Customer Service Department. Proof of repairs can consist of a repair bill, receipt for parts or a picture of the repairs. Upon determining that the leak has been repaired, your bill for the affected billing period may be adjusted by fifty percent (50%) of the usage in excess of your annual average bi-monthly usage.

What if I am not satisfied with the charges on my bill?

Customers who have complaints concerning their water bills may write a letter to the Finance Manager.

When are you reading my meter next?

SLVWD reads meters approximately every 60 days.

What causes my water to be discolored?

Occasionally when well water flows through distribution pipes, traces of minerals in the water combine with oxygen and instead of remaining dissolved, they settle out of the water as fine particles which build up in the pipes - both in the water system and in your home or business. Usually these harmless particles will remain settled on the inside of the pipes, but a sudden change in water flow can stir up the particles, causing the water to become a rusty color. The discoloration will usually disappear after a few hours. To find out if the discoloration is coming from the water system or your own pipes, check the water from an outside faucet. If it is discolored, it is coming from the water system and you should call the Water District (831)338-2153 to make sure we are aware of the situation. If the water is clear outside and discolored inside the house, the discoloration is from your pipes and you should simply run the water for three to five minutes for it to clear.