Account and Billing Information
The San Lorenzo
Valley Water District is here to provide you with the best possible
water service. Our office hours and phone number are 8:00 a.m.-
5:00 p.m. Monday - Friday, (831) 338-2153.
There is a
drop slot for payments near the front door of the District Office,
located at 13060 Highway 9, Boulder Creek, CA 95006. Payments
are picked up at this location at approximately 8:00 a.m. each
morning Monday - Friday.
there is also a payment drop box located at 195 Kirby Street,
Felton, CA. Payments are picked up at this location at approximately
7:00 a.m. each morning Monday - Friday. Please note that payments
left at this location will not be posted until the end of the
next regular business day.
your account number on checks or include bill payment stub. No
cash please. Also, please note that
if you are scheduled to be turned off for non-payment you need
to be sure to contact the District Office to confirm receipt of
your payment. If you have any questions or would
like to report a problem you can telephone our office and one
of our staff will be happy to assist you.
An EMERGENCY between 5:00
p.m. and 8:00 a.m., or on the weekend, can be reported to our
answering service at (831) 438-2010. The answering service
will relay your needs to our on-call person.
Account Deposit and Establishment Charge (Residential Customers)
applicant for water service shall be required to place on reserve
with the District an account security deposit of $75.00. After
six (6) consecutive regular scheduled payments, the District will
refund said account security deposit held on reserve, providing
the customer's water service has not been turned off or disconnected
for non-payment or violation of other District rules and regulations.
Account security deposits shall automatically be applied back
to the customer's account on the seventh (7) regularly scheduled
billing period, or upon account closure, whichever occurs first.
In lieu of the aforementioned deposit an applicant may establish
credit worthiness by any of the following:
a. written correspondence from another utility service attesting
to credit worthiness based upon at least one (1) year of continuous
b. another active account with the District in good standing for
one (1) year of continuous service
c. an acceptable credit report from a private credit reporting
agency. Acceptable report shall contain at least two (2) active
accounts and no account past due sixty (60) days during the previous
one (1) year period.
insure continuous service, please remit your check with the signed
application before the three week deadline noted on your service
The San Lorenzo Valley Water District bills each customer on a
bi-monthly basis. The time of billing is based upon the location
of your property within the water system. Bills for water service
consist of two parts: a basic charge based upon water meter size
and a water usage charge based upon the amount of water used.
All customers pay a basic service charge whether the property
is vacant or occupied or water is used or not. Most customers
have a 5/8" or 3/4" meter.
rates are as follows:
Please use the link below for additional
New Rates Effective January 1, 2014