Customer Account and Billing Information

The San Lorenzo Valley Water District is here to provide you with the best possible water service. Our office hours and phone number are 8:00 a.m.- 5:00 p.m. Monday - Friday, (831) 338-2153.

There is a drop slot for payments near the front door of the District Office, located at 13060 Highway 9, Boulder Creek, CA 95006. Payments are picked up at this location at approximately 8:00 a.m. each morning Monday - Friday.

Additionally, there is also a payment drop box located at 195 Kirby Street, Felton, CA. Payments are picked up at this location at approximately 7:00 a.m. each morning Monday - Friday. Please note that payments left at this location will not be posted until the end of the next regular business day.

Please include your account number on checks or include bill payment stub. No cash please. Also, please note that if you are scheduled to be turned off for non-payment you need to be sure to contact the District Office to confirm receipt of your payment. If you have any questions or would like to report a problem you can telephone our office and one of our staff will be happy to assist you.

An EMERGENCY between 5:00 p.m. and 8:00 a.m., or on the weekend, can be reported to our answering service at (831) 438-2010. The answering service will relay your needs to our on-call person.

Account Deposit and Establishment Charge (Residential Customers)

Each residential applicant for water service shall be required to place on reserve with the District an account security deposit of $75.00. After six (6) consecutive regular scheduled payments, the District will refund said account security deposit held on reserve, providing the customer's water service has not been turned off or disconnected for non-payment or violation of other District rules and regulations. Account security deposits shall automatically be applied back to the customer's account on the seventh (7) regularly scheduled billing period, or upon account closure, whichever occurs first.

In lieu of the aforementioned deposit an applicant may establish credit worthiness by any of the following:

a. written correspondence from another utility service attesting to credit worthiness based upon at least one (1) year of continuous service

b. another active account with the District in good standing for one (1) year of continuous service

c. an acceptable credit report from a private credit reporting agency. Acceptable report shall contain at least two (2) active accounts and no account past due sixty (60) days during the previous one (1) year period.

To insure continuous service, please remit your check with the signed application before the three week deadline noted on your service application.

Billing

The San Lorenzo Valley Water District bills each customer on a bi-monthly basis. The time of billing is based upon the location of your property within the water system. Bills for water service consist of two parts: a basic charge based upon water meter size and a water usage charge based upon the amount of water used. All customers pay a basic service charge whether the property is vacant or occupied or water is used or not. Most customers have a 5/8" or 3/4" meter.

The rates are as follows:  Please use the link below for additional rate information Rates Effective June 1, 2011

Payments

Payments are due on or before the due date shown on the original bill. If payment is not received by the due date, a Notice of Late Payment will be mailed reminding customers that payment is due. If payment is not received by the delinquent date specified on the Notice of Late Payment, a Notice of Service Discontinuance will be left at the service location and the account will be assessed a $20.00 delinquent charge. If payment is not received as specified on the Notice of Service Discontinuance, the water service will be discontinued for non-payment and the account will be assessed another $20.00 charge. To restore water service after discontinuance for non-payment, all past due fees must be paid and a $75.00 deposit will be required if one is not on record. It is recommended that a payment arrangement be made with our office if the payment cannot be made on or before the due date.

Other Information

1. All water service must be in the name of the property owner.

2. Property owners can request that their tenants receive the water bills. An "Owner's Authorization Form" must be signed by the property owner, which will allow the District to add the tenant's name to the bill and send the bill directly to the tenant. However, the property owner is ultimately responsible for all water bills.

3. Duplicate second notices can be sent to either the owner or the tenant.

4. A special meter reading and billing at a time other than your normal billing cycle can be done for a $20.00 charge. (District Ordinance 75)

5. It is illegal to supply water to other customers through your meter. (District Ordinance 64.)

6. Every effort is made to provide continual service. If a major repair is necessary and anticipated in advance, those customers affected will be notified. Occasionally, in an emergency situation, it may be necessary to temporarily interrupt water service to certain customers. We ask your patience in these situations, as service will be restored as soon as necessary repairs are complete.