SLv Logo mountain view
 
Home
 
Your Water Bill
 
Payment Options
 
Leak Adjustments
 
Water Rates
 
Opening / Closing Your Account
 
Meter Reading / Access to Meters / Leak Detection
 
Plumbing Emergencies and Shut-Off Valves
 
Backflow Prevention Program
 
Water Conservation
 
Rebate Program
 
Drought Information
 
Frequently Asked Questions (FAQs)
 
Call Before You Dig (U.S.A Locate - Dial 811)
 

 
 
 
Click to enlarge
 
 
SideBarNav
 

OPENING / CLOSING YOUR ACCOUNT

To Open an Account

A water service account with SLVWD may be opened either by telephoning the District's Customer Service Office at (831) 338-2153, or by coming in to the District Office at 13060 Highway 9, Boulder Creek, CA during business hours (8 a.m.-5 p.m., Mon.-Fri.)

All accounts are maintained in the legal property owner's name. Please have the date that title transferred available since that is the date that will be used to transfer billing. Due to the fact that many things can potentially change during the property's transfer, we cannot take this information in advance.

Property owners can request that their tenants receive the water bills. An "Owner's Authorization Form" must be signed by the property owner, which will allow the District to add the tenant's name to the mailing address for the bill and send the bill directly to the tenant. Duplicate second notices can be sent to either the owner or the tenant, however, the property owner is ultimately responsible for all water bills.

Each residential applicant for water service shall be required to place on reserve with the District an account security deposit of $75.00. After twelve (12) consecutive regular scheduled payments, the District will refund said account security deposit held on reserve, providing the customer's water service has not been turned off or disconnected for non-payment or violation of other District rules and regulations. Account security deposits shall automatically be applied back to the customer's account on the thirteenth (13) regularly scheduled billing period, or upon account closure, whichever occurs first.

In lieu of the aforementioned deposit an applicant may establish credit worthiness by any of the following and has returned the signed application and $20.00 establishment charge to the District within the three week period noted on the service application.

  1. Written correspondence from another utility service attesting to credit
    worthiness based upon at least one (1) year of continuous service.


  2. Another active account with the District in good standing for one (1) year of continuous service.

  3. An acceptable credit report from a private credit reporting agency. Acceptable report shall contain at least two (2) active accounts and no account past due sixty (60) days during the previous one (1) year period.


To insure continuous service, please remit your payment with the signed application before the three week deadline noted on your service application.

To Close an Account

There is no charge for closing an account. It can be done over the phone (call 831-338-2153) or in person at the District Office. The following information will be necessary:

  • Your name and address

  • Date that ownership transferred (date recorded at the County Assessor's Office)

  • Forwarding address for your closing bill.


13060 Hwy 9
Boulder Creek, CA 95006
831-338-2153
ONLINE BILL PAY ABOUT BOARD OF DIRECTORS
AGENDAS/ MINUTES LOMPICO (LADOC)
CUSTOMER SERVICE DISTRICT STAFF PROJECTS LOCAL WEATHER WATER QUALITY
ACCOUNT & BILLING BEAR CREEK
ESTATES
WATERSHED FINANCIAL
INFORMATION
CARBON
FOOTPRINT
DOCUMENTS CONSERVATION EDUCATION PERSONNEL PRESS RELEASE
LINKS HOME EMERGENCY
PREPAREDNESS
REBATE PROGRAM