water service account with SLVWD may be opened either
by telephoning the District's Customer Service Office
at (831) 338-2153, or by coming in to the District Office
at 13060 Highway 9, Boulder Creek, CA during business
hours (8 a.m.-5 p.m., Mon.-Fri.)
accounts are maintained in the legal property owner's
name. Please have the date that title transferred available
since that is the date that will be used to transfer billing.
Due to the fact that many things can potentially change
during the property's transfer, we cannot take this information
owners can request that their tenants receive the water
bills. An "Owner's Authorization Form" must
be signed by the property owner, which will allow the
District to add the tenant's name to the mailing address
for the bill and send the bill directly to the tenant.
Duplicate second notices can be sent to either the owner
or the tenant, however, the property owner is ultimately
responsible for all water bills.
Each residential applicant for water service shall be
required to place on reserve with the District an account
security deposit of $75.00. After twelve (12) consecutive
regular scheduled payments, the District will refund said
account security deposit held on reserve, providing the
customer's water service has not been turned off or disconnected
for non-payment or violation of other District rules and
regulations. Account security deposits shall automatically
be applied back to the customer's account on the thirteenth
(13) regularly scheduled billing period, or upon account
closure, whichever occurs first.
lieu of the aforementioned deposit an applicant may establish
credit worthiness by any of the following and has returned
the signed application and $20.00 establishment charge
to the District within the three week period noted on
the service application.
- Written correspondence from another utility service
attesting to credit
worthiness based upon at least one (1) year of continuous
- Another active account with the District in good
standing for one (1)
year of continuous service.
- An acceptable credit report from a private credit
Acceptable report shall contain at least two (2) active
accounts and no
account past due sixty (60) days during the previous
one (1) year period.
To insure continuous service, please remit your payment
with the signed application before the three week deadline
noted on your service application.