SLv Logo mountain view
 
Home
 
Your Water Bill
 
Payment Options
 
Leak Adjustments
 
Meter Reading / Access to Meters / Leak Detection
 
Backflow Prevention Program
 
Rebate Program
 
Frequently Asked Questions (FAQs)
 
Call Before You Dig (U.S.A Locate - Dial 811)
 

 
Click to enlarge
 
 
SideBarNav
 

Plumbing Emergencies and Shut-Off Valves 


An emergency between the hours of 8:00 a.m.- 5:00 p.m. should be called in to the office at (831) 338-2153.

After hours, call our answering service at (831) 438-2010. The answering service will relay information to our on-call personnel.

SLVWD's responsibility for water service extends up to and includes your home's meter box. From the meter on in, ownership, maintenance and repair of the plumbing is the customer's responsibility.

If you discover a cracked or broken pipe in your home, look to see if there is a shut-off valve near the trouble area's source. Some possible locations of shut-off valves are as follows:

  • Water Heater - located at the top of your tank.

  • Bathroom - look beneath washbasins and on toilet water supply lines.

  • Kitchen - check below the sink for control valves regulating the hot and cold water supply lines.

  • Out side - where your water line enters the home.

If a shut-off valve cannot be located near the source of the trouble, the master valve will need to be turned off. Since this process requires a specialized tool, call our office and we will have our field crew turn the master valve off for you.

If you discover a broken or leaking water main in the street or a broken fire hydrant, call the District at (831) 338-2153 immediately so that the repair crew can be sent out.

 


13060 Hwy 9
Boulder Creek, CA 95006
831-338-2153
ONLINE BILL PAY ABOUT BOARD OF DIRECTORS
AGENDAS/ MINUTES LOMPICO (LADOC)
CUSTOMER SERVICE DISTRICT STAFF PROJECTS LOCAL WEATHER WATER QUALITY
ACCOUNT & BILLING BEAR CREEK
ESTATES
WATERSHED FINANCIAL
INFORMATION
CARBON
FOOTPRINT
DOCUMENTS CONSERVATION EDUCATION PERSONNEL PRESS RELEASE
LINKS HOME EMERGENCY
PREPAREDNESS
REBATE PROGRAM